Refund policy

Love it or return it, we make it simple.

We want you to feel confident in every order. If something isn't quite right, you have 14 days from the day your order arrives to send it back for a refund or exchange, as long as it's unworn, unwashed, and still has its tags on.

Starting a return is easy. Email us at lucygold1305@gmail.com with your order number and let us know what you'd like to return. We'll reply with everything you need, including where to send it. Once your return arrives, we'll inspect it and process your refund within 5 business days, you'll get an email the moment it's done.

Return shipping is on us if we sent you the wrong item or it arrived damaged. Otherwise, return shipping is covered by the customer.

A few pieces can't be returned, for hygiene and quality reasons: earrings and other pierced jewelry, made-to-order or custom pieces, and anything marked Final Sale at checkout. We'll always flag these clearly on the product page before you buy.

If something arrives damaged or wrong, tell us within 48 hours with a couple of photos, and we'll sort it out at no cost to you, a replacement or a full refund, whichever you'd prefer.

Refunds go back to your original payment method and typically show up within 5–10 business days, depending on your bank.

Questions before you buy, or need help with an existing order? Reach out at lucygold1305@gmail.com we're happy to help.